FAQ

What are your privacy practices for protected health information?

At EFR, we highly value our relationships with the people who use our services and place their trust in us to maintain the highest ethical standards with regard to all aspects of service delivery. This includes our commitment to the protection of individual privacy rights. Learn more here.

How do you ensure compliance with state and federal laws?

EFR has created a Corporate Compliance plan in an effort to address issues of compliance and ensure strict adherence to all state and federal regulations. The plan will provide guidance to prevent and detect fraudulent, abusive, and wasteful practices with regard to the Medicaid program. Learn more here.

How do I report a compliance violation?

Please read our Medicaid compliance information for families brochure.

What is your incident management policy?

It is the intent of EFR to ensure that all individuals who receive services do so in an environment that is as safe as possible and are protected to the extent possible from any potential danger or abuse. Incident management is the formal system established to do so. Therefore, the process of reporting and reviewing of incidents must work to ensure that necessary and prompt steps are taken to protect these individuals and others. It must initiate a response to dangerous or abusive situations, as well as attempt to eliminate the potential for future recurrences. We are committed to the enhancement of quality of support. Learn more here.